Service Manager (*)

DB Cargo_PL_M02
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Service Manager (*)

Direkteinstieg

Startdatum: ab sofort Job-Nr.: 75018
  • Schenker AG
  • Informatik
  • Vollzeit
  • Essen

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

Deine Vorteile

Arbeitsklima

Im Team erreichen wir das Beste für unsere Kunden, Mitarbeiter (m/w/d) sowie die Menschen weltweit – daher ist uns ein angenehmes Arbeitsklima wichtig.
 

Betriebliches Gesundheitsmanagement

Der Zusammenhang von Gesundheit und Ernährung ist größer als viele glauben - daher ist ein von uns gestellter Obstkorb selbstverständlich.
 

Essensmöglichkeiten am Standort

Nutzen Sie in Ihren Pausen die Kantine vor Ort und profitieren von einem umfangreichen Essensangebot.

The Service Manager is responsible for maintaining, and evolving, the service relationships with key named DB Schenker customers as well as for service delivery and management of performance against agreed service levels and budgets, considering the latest technological developments and the release cycles.
You will maintain key relationships into all functional teams within Schenker to deliver an exemplary service experience and seek to deliver continuous improvement at every opportunity to improve the overall account-level experience in pursuit of efficiency, quality and performance management for the specific services.


Your tasks:
  • Execution of service delivery & management of service performance of the specific service
  • Supports the setup and onboarding of new services and its delivery in the framework of Service Management
  • Steers and pilot’s respective subservices, suppliers and vendors in a technical perspective
  • Ensure that demands are factored into capacity plans for all associated systems
  • Responsible for the analysis, planning, measuring and improvement of the availability of IT services in respect to the agreed service levels
  • Delivery of IT service demand forecast as baseline for budget planning and calculation
  • Ensure that implementations and ongoing services are delivered on time and meet client requirements by maintaining tight control over the project schedule, risks, scope of work and budget
  • Support of internal service review meetings covering performance, service improvements, quality aspects and processes
  • Responsible for delivering excellence in all aspects of the service delivery function within an ITIL derived framework
  • Responsible for security management and execution of risk management processes of technical service operation in accordance to company frameworks
Your profile:
  • University degree of natural sciences, computer science, business, or an equivalent education)
  • Proven experience in the area of Platform Services (i.e. Data Center, Cloud), ITSM and in-depth knowledge of the processes of service management (ITIL)
  • Very good knowledge of the most common MS Office products (Excel, Word, PowerPoint, SharePoint etc.)
  • Ability to manage small projects
  • Service Delivery and Service Improvement against agreed service levels
  • Team- and result- oriented and driven by goal achievement with a strong focus on high quality service performance
  • A very high customer and service orientation
  • Fluent Business English (written and spoken)
  • High flexibility
  • Very good communication and presentation skills to work in a multi-cultural, multinational environment
  • Personality as well as creativity in thinking and acting, high social competencies and assertiveness
Deine Vorteile

Arbeitsklima

Im Team erreichen wir das Beste für unsere Kunden, Mitarbeiter (m/w/d) sowie die Menschen weltweit – daher ist uns ein angenehmes Arbeitsklima wichtig.
 

Betriebliches Gesundheitsmanagement

Der Zusammenhang von Gesundheit und Ernährung ist größer als viele glauben - daher ist ein von uns gestellter Obstkorb selbstverständlich.
 

Essensmöglichkeiten am Standort

Nutzen Sie in Ihren Pausen die Kantine vor Ort und profitieren von einem umfangreichen Essensangebot.

Deine Bewerbung

Jetzt ganz einfach online den Bewerbungsprozess starten.

Jetzt bewerben

Do you have any further questions? 
Do not hesitate to contact us.
We look forward to receiving your call/email!


Schenker AG
Kruppstraße 4
45128 Essen
Germany

Phone: +49 201-8781-5525
recruitment.headoffice@dbschenker.com

* Equal Opportunity Employer: at DB Schenker we are proud of our diverse workforce and we are committed in enhancing it further. Therefore, we welcome all applicants, regardless of gender, age, disability, nationality, religion or sexual orientation.