Customer Service Executive,Land Transport
- Schenker China Ltd. (Changchun Branch)
- Vollzeit (Dauer: Unbefristet)
Provide Professional Land transport service to customers.- Coordinate and manage vendor to operate the cargo according to SOP.- Monitor cargos to pick up and delivery on time as per customer’s request.- Create and complete related report- Handle emergency case- Fulfill other assigned work on time
- Undertake PO follow up in compliance with Customers’ requirements and make response in timely manners.
- Provide door to door service including clearance and delivery as required.
- Tracking & tracing for partial and irregular shipments and keep customers informed the status.
- Be help desk to answer various inquiries from external and internal general customers
- Handle complaints and claims from customers and to co-ordinate exceptional cases with agents.
- Implement billing process in accordance with customers’ requirements as well as company’s rule.
- Verify the costs from subcontractors and confirm the booking to traffic accountants.
- Monitor the job performance of the assistant of C/S agents to ensure quality of paper work.
- Develop assistant of C/S agents in business knowledge and personal competence by coaching and training
- College degree or above degree
- 3 years of experience in the Logistics/Freight Industry.