Customer Service Executive,Land Transport

DB_Schenker_M73_Professional White Collar Female_OpenOffice

Customer Service Executive,Land Transport


Startdatum: ab sofort Job-Nr.: 110289
  • Schenker China Ltd. (Changchun Branch)
  • Überlandtransport
  • Vollzeit (Dauer: Unbefristet)
  • Changchun

 Provide Professional Land transport service to customers.- Coordinate and manage vendor to operate the cargo according to SOP.- Monitor cargos to pick up and delivery on time as per customer’s request.- Create and complete related report- Handle emergency case- Fulfill other assigned work on time

  • Undertake PO follow up in compliance with Customers’ requirements and make response in timely manners.
  • Provide door to door service including clearance and delivery as required.
  • Tracking & tracing for partial and irregular shipments and keep customers informed the status.
  • Be help desk to answer various inquiries from external and internal general customers
  • Handle complaints and claims from customers and to co-ordinate exceptional cases with agents.
  • Implement billing process in accordance with customers’ requirements as well as company’s rule.
  • Verify the costs from subcontractors and confirm the booking to traffic accountants.
  • Monitor the job performance of the assistant of C/S agents to ensure quality of paper work.
  • Develop assistant of C/S agents in business knowledge and personal competence by coaching and training
  • College degree or above degree
  • 3 years of experience in the Logistics/Freight Industry.

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