Business Support Specialist (SuperUser) at Business Architecture Land Transport


Business Support Specialist (SuperUser) at Business Architecture Land Transport


Startdatum: ab sofort Job-Nr.: 90851
  • Schenker Sp. z o.o.
  • Überlandtransport, Projektmanagement
  • Vollzeit (Dauer: befristet auf 12 Monate)
  • Gdańsk, Gdynia, Katowice, Konin, Koszalin Gdańsk, Gdynia, Katowice, Konin, Koszalin, Kraków, Lublin, Łódź, Poznań, Szczecin, Warszawa, Wrocław, Zielona Góra
    + 8 weitere

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

The Business Support Specialist at Business Architecture Team is a business operation process expert, supporting process modeling and knowledge sharing for business units. She/He works in close collaboration with the respective Business Experts Team, Key-users, End-users, as well as IT Teams. She/He is responsible for knowledge and training management for the business functional areas.
What are the key responsibilities and challenges on this position? 
  • Being standard business operation process expert in area of responsibility and consult respective business unit,
  • Gathering input for standard business process changes from business units (change requests), steer information and alignment amongst the business units and hand over via demand template to demand management process,
  • Ensuring knowledge transfer about standard business processes within business units,
  • Provision of release notes to end users (country applications or global applications),
  • (Re-)Training of key users in new features or when demanded by business,
  • Creation and update of user manuals / handouts for applications responsible for (usually country applications),
  • Share knowledge of global applications in the Cluster,
  • Testing of own documented business requirement specification and change requests,
  • Organization of UAT and E2E tests in the country during new system rollouts and after releases.
What do you need to be successful in this recruitment?
  • Excellent analytical ability to understand business processes,
  • Logistics knowledge or experience is a must,
  • At least 3 years of working experience in business analysis,
  • Fluent communication in English language is a must,
  • Knowledge about transport business processes, user experience analysis and data analysis,
What do we offer? 
  • work in a multicultural environment where people with energy, passion and commitment work together to fulfill ambitious goals and achieve their individual potential,
  • an attractive benefit package, including health care insurance, life insurance, retirement plan, fitness program (Benefit Multisport),
  • great development opportunities and clear impressive career paths.

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