Business Process Excellence Sr. Expert


Business Process Excellence Sr. Expert

Fachkraft, Akademischer Professional, Führungskräfte

Startdatum: ab sofort Job-Nr.: 60112
  • DB Schenker Global Services Asia Pacific Inc.
  • Taguig
  • Logistik
  • Vollzeit (Dauer: Full Time / Regular)
  • Bewerbungsfrist: Offen

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

Deine Vorteile

Accident Insurance

We offer financial protection to an employee who suffered work related injury.

Bereavement Leave

We offer paid Bereavement Leave of 3 days for the death an immediate family member.

Birthday Gift

We offer Birthday Gift for employees to be given during their birth month.

Birthday Leave

We offer paid Birthday Leave to be availed on the employees'birth month.

Emergency Leave

We offer paid Emergency Leave of 3 days based on acceptable exigencies.

Laundry Allowance

We offer a non-taxable monthly laundry cash assistance.

Life Insurance

We offer financial protection or assistance in dealing with adverse circumstances or surviving dependents in the event of the insured's death.

Maternity Benefit for Female Employees

We offer reimbursement of hospital bills with maximum amount of Php20,000 for normal delivery and Php30,000 for miscarriage and legal abortion provided that medical procedures are performed.

Medical Coverage

We offer great HMO benefits with dental coverage to help the employee on difficult times of sickness and emergency.

Medicine Reimbursement

We offer an annual reimbursement for medicine and optical needs.

Professional Development

We're strong believers in continual training and development for our people. After all, your success is our success.

Rice Allowance

We offer monthly rice allowance

Shuttle Service

We offer point to point shuttle service for employee's convenience.

Sick Leave

We offer paid Sick Leave

Transportation Allowance

We offer monthly transportation cash assistance.

Uniform & Clothing Allowance

We offer a non-taxable monthly cash assistance for the employee's basic needs such as clothing.

Vacation Leave

We offer paid Vacation Leave

Work-life Balance

Our vacation and leave policies reflect our belief in proper work-life balance.

  • Perform First Level Support for internal SSC and external non-SSC end users
  • Create and submit incidents for Second and Third Level Support as required
  • Ensure quality during incident resolution process (provide information, perform tests, update ticket status, approve solution, close ticket)
  • Ensure quality during change request resolution process (provide information, coordinate local tests, update ticket status, coordinate approval of solution, close ticket)
  • Conduct and receive process- and SAP-related trainings
  • Communicate with multiple stakeholders (requestors, higher support levels and central SAP team) • Manage and work on implementation of complex projects and process improvement initiatives (process improvement, efficiency and effectiveness driven projects, automation implementations)
  • Acts as a coach and/ or mentor for other colleagues in the organization for process improvement projects
  • Steer other working groups for realization of common goals
  • Benchmark against other market practices and bring proposals for raising/ improving the process management practices
  • Achieves defined individual and team KPIs, proactively implements improvements, corrections and prevention measures for specific situations
  • Improves processes in terms of efficiency by means of e.g. Kaizen, Six Sigma, Lean, digitization, in alignment with Global standards and practices, as well as all relevant stakeholders
  • Standardizes and re-engineers processes as well as their interfaces according to overall process model
  • Reports, implements and monitors process related KPIs/process heat maps; initiations and reports improvement measures and their progress if KPIs are not met
  • Shares best practices /know-how transfer with relevant stakeholders
  • Process implementation according to processes design determined by Global Process Owner (including documentation, process mapping) and, where mandated, end-to-end (outside SGBS) in collaboration with respective Process Owner
  • Lead other projects/activities (e.g. organizational, innovation, IT related topics, etc.) as per the roadmap
  • Closely collaborate with representatives from SGBS Bucharest to ensure streamlined processes and project approaches;
  • Closely collaborate with GBPE / functionally report to GBPE;
  • Other related tasks as assigned by the direct manager

  • Previous experience in process management and project and proven track record in process optimization projects / continuous improvement of 4-5 years
  • Excellent skills in process and project management methods (Lean/ Six Sigma/ Kaizen PMP, Prince2, Design Thinking etc.), deep understanding of process design, process mappings and process evaluation, at least at LSS Green Belt level certified. Formal certification on one of the other methodologies mentioned above is a plus.
  • IT affinity and experience in digitization and process automation technologies (e.g. RPA, machine learning, chatbot, AI)
  • Advanced skills of MS Office applications (Excel, Power point) and specific state of the art tools for mapping of processes, for data analysis and statistics
  • Willing to travel overseas for trainings, workshops, project meetings
  • Intercultural knowledge and sensitivity as well as strong service culture and customer-oriented attitude
  • Strength in motivation, communication and assertiveness, as well as change management
  • High analytical and problem-solving skills, coupled with very good time and self-management
  • Strong accountability over the results and ability to work autonomously
  • Fluent in English (German and other languages are a plus)

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To be considered for this position you must have valid rights to work and live in Philippines.