Airfreight Team Leader
recruiting for a Team Leader to join our Airfreight team based at our Nuneaton
purpose of the role is to manage, develop and lead a customer focused Air Team
in providing effective and efficient handling of all customers’
operational/service requirements, in accordance with organisational policies
and procedures, best practice/industry standards, compliance with relevant
local, country and international laws and processes; and ensuring the team
achieves/maximises Branch Gross Profit Targets.
- Driving maximum
operational effectiveness and efficiency across all aspects of our Air
improvement of processes and procedures.
- Supporting the Air
manager in assisting with team and operational objectives.
exceptional customer service - continuous reviewing and improvement of
customer service output levels, ensuring all queries and complaints are
investigated and responded to promptly to customers.
- Ensuring all
deadlines are meet from operational to team objectives including
administration KPI’s, DTI etc, system and file auditing reviews to Bad
Debt follow ups.
- Ensuring our teams
meets deadlines for financial mid/end of month GP reports.
financial accuracy reviews and actioning unbilled and losses report and
provide corrective action and training if applicable.
- Responsible for
Data Quality management.